How do I make a reservation?
We require a name, home address, work number and or mobile number (For LOCAL CONTACT) and a credit card number. This is entered into our reservation system and you will receive an email confirmation. $250 OR 10% is charged on the card until the day of the rental. The credit card you wish to pay with must be present at time of delivery. Different cards may be used for security deposit versus rental charge. A 5% cash discount does apply. Please keep in mind we will communicating with you at the beginning and end of your rental, if you do not have service on your mobile phone or plan to turn it off while on vacation, please call us with your house or cabin phone number.
How do I set up arrangements to get my boat?
We ask that you call us one day before you are due to receive your boat, (after 1pm is preferable). At this time we will put you in touch with our dispatcher to offer directions, answer questions and do a final check on accessories requested and then set up a time for delivery, the next day.
Do we have to pay for gas?
Yes, we will deliver your boat full of fuel and give you two options. You can pre pay for a tank of fuel at just under pump price (We use recreation fuel with no ethanol at $0.40 a gallon higher than retail) or post pay for gas at $1.00 extra per gallon Please keep in mind, boat gas gages are not usually that accurate due to waves and angle of the boat, so sometimes when gages show half they may actually be less than half of a tank. Average gas usage: for solid use: Jet Skis 4 hours per tank, Ski boats will most likely last a day on one tank. Pontoon boats can last one to two days on one tank
We deliver anywhere there is water in Northern Michigan. After you have set up delivery time the day before we aim to be at the launch close to designated time. We start at 6am getting boats ready and often have 15+ going out any one morning. So PLEASE work with us if we have to bump you delivery time a little either way due to unforeseen circumstances. We understand everyone wants their boat at 9AM, however this is just not possible for us. We will call in the am to confirm, you are awake and will be at launch and check accessories and launch one more time. If you are a morning person and would like a boat early, that is usually very helpful in scheduling and you will often have the boat longer. We will start contacting folks after 2pm, to schedule return of our boat. I understand if its hot everyones wants to be out until 8pm and if it cools everyones wants to come in at 5pm. Again this is not possible for us. Our afternoon crew is scheduled based on times available. Often the driver who delivers the your boat is NOT the one who picks it up, so if you happen to get drivers cell number PLEASE do not call them direct to arrange pickup. They will often be off the clock and not respond.
What is you cancellation policy?
We ask that should you have to cancel, we need at least a seven-day notice to try to rebook the equipment we have held for YOU. If we can rebook the product you will not be charged. If not you will be charged the full rental price. Please be sure of your plans before you reserve a boat we have a very short season.
Weather cancellation policy
In the event the weather is not what you expected for the day you rented a boat, you maybe able to reschedule for a later day that week or to move the boat rental to a different lake with less wind. ONLY if WE determine it will rain all day will a reservation be cancelled.No deposits will be refunded for weather cancellation
Sunset Watersports now offers boat and jet ski physical waiver you can purchase. Since only SOME home owner policies cover ‘Recreational Rentals’ this waiver is optional, so please consult your home owners policy first. When making your decision please consider the following: Dock rash from scrapping against a dock, usually costs $800 plus to repaint. Outdrives under the boat that often hit rocks are $2500 plus Downtime while your boat is being repaired at retail rates While we do not want to scare you, we like everyone to be informed to potential hazards under the water on a lake you may not be familiar with : Boat damage waiver options: $1000 deductible $33.00 per day / $2500 deductible $20.00 per day Jet Ski damage waiver options -$1000 deductible $28.00 per day
Jet ski Rules and Regulations
As long as used safely jet skis are a lot of fun, however there are a few strict regulations that may help guide you rental decisions. Any person born after December 31st 1978 must receive a boater’s safety certificate. This certificate consists of Sunset Watersports giving both operational and safety instruction to all potential operators at the time of delivery. After receiving instruction you must sign and CARRY A COPY OF THE RENTAL AGREEMENT on the Jet Ski at all times. IT’S THE LAW !!
Boating Rules and Regulations
Please consult the Michigan boat laws at http://boat-ed.com/mi/handbook/index.htm